Unfortunately not all reservations are held by on-site Management. Some people book private apartments thinking they have booked direct with the resort. Please be aware of this method of operation as you can be disadvantaged.
On arrival you may decide to change your mind form what you have originally booked. We are more than happy to assist you with upgrades subject to availability. Charges will apply.
We suggest that you bring your normal travelling items including beach towels, sunscreen and a hat.
Unless specified all rates are based on the number of guests specified per apartment. 1 rollaway can be added per apartment for $25 per night.
Wifi is available free of Charge for guests that have check in with us at Reception. Wifi is only available in Reception and around the pool and Bar area
All amenities can be supplied through Reception on depletion of your arrival pack. Charges do apply.
Your apartment will be serviced if your stay is longer than 6 nights. Shorter stays will not receive a service, however this can be arranged through Reception for a fee if you require this during your stay.
Unfortunately bedding configurations in the Resort cannot be changed. We can add an additional rollaway bed if the maximum number of people has not been met.
Whilst every attempt is made by us to allocate rooms based on guest requests, sometimes this is not possible, due to Maintenance issues or owner requests. All guests are provided with the best room available on the day, regardless of the time frame booked.
The Whitsunday Terraces do offer interconnecting rooms, but these mush be booked in advance. If you are a group booking, we will do our best to put your rooms near each other. Please be aware this is only a request basis, as some of the apartments are permanently rented.
Whitsunday Terraces has limited car parking. Each Terrace has its own car park however there are no allocated car parks. You are welcome to park in any available car space during your stay and there is also street parking available in Golden Orchid Drive.
For the best rates, call the resort on (07) 49466788.
Late check out is subject to availability – this can be arranged through Reception the day before your departure- from 11am, charges will apply and after midday a full nights tariff will be payable direct to the Resort.
You can check in from 2pm and check out is at 10am or earlier (Charges apply for late checkouts). If the room is available you are welcome to check in early.
Check In Check Out (1)
After checking with our Reception, we will store your luggage for you until your room is available. If you are checking out, you may also store your luggage at Reception for the day. Please be advised this service is only for guest that have booked with the resort. We can not hold/store private apartment belongings.
The Proserpine Airport approx 27kms from Airlie Beach, Mackay Airport is about a 1 ½ hours drive.
For the comfort and enjoyment of all guests, our properties have a strict “No Pet” policy other than registered guide dogs.
Whitsunday Terraces Resort has a strict NON SMOKING POLICY; all guests must smoke on their balcony. Ash trays are not provided.
We accept all Major Credit Cards; unfortunately we do not accept Amex or Diners Card.
Low Season – 14 day cancellation policy. In the event of cancellation, the deposit is refunded less a $25.00 administration fee. Within 14 days of arrival deposit is forfeited.
High Season – 30 day cancellation policy. In the event of cancellation, the deposit is refunded less a $25 administration fee. Within 30 days the deposit is forfeited.
No Shows – Full accommodation total is taken.
Shortened Stay – Guests who reduce length of stay once in house will not receive a refund on nights booked & paid.
Upon check-in you will be required to provide a credit card preauthorisation of $100 or a $100 cash deposit to cover any miscellaneous charges.
During the booking process there are cases when you should give your credit card data. Our company has a secure internal system. The hotel asks for credit card information as a guarantee for the room.
At time of booking, a $100 deposit will be required. Remaining balance will be taken on the day of your arrival from the credit card details supplied
All rates listed for The Whitsunday Terraces are based per room only not exceeding the maximum number of guests.
- 1-2 guests in a 1 bedroom apartment
- 1-2 guests in a Studio Apartment
- Extra person rate is $25 per night
The Whitsunday Terraces adapt a dynamic pricing structure, all rates are updated daily. If you find your rate has decreased, and payment has been made within our booking payment terms and conditions, we are unable to amend or change this for you.
Reception Hours (2)
If you will be arriving late to the resort, you will need assistance from our after-hours check in service. Located out the front of the Reception you will find a telephone, pick up the phone and it will put you through to our Afterhours Answering service. They will give you the code to the safe which is located beside the phone. In there you will find an envelope with your name on it and key and instruction to get into the unit.
Reception operates Monday to Saturday 8am – 5pm and Sunday 8am – 2pm.